Employee Records & Benefits is accountable for services related to employee onboarding, life events (leaves, retirements and terminations), records management (data changes and maintenance of qualifications and licences), document management (electronic employee files, employee verification letters), audits (data and benefit carrier reconciliation) and reports for Providence Health Care, the Provincial Health Services Authority and Vancouver Coastal Health.
Employee Records and Benefits supports up to 60,000 employees (hire to retire) and receives an average of 4,000 calls and 5,000 emails through the Customer Contact Centre every month.
Through the Customer Contact Centre, the Employee Records & Benefits team works with health authority employees, managers and health authority Human Resources departments. The team also liaises with benefit providers and pension plan advisors.
Employee Records & Benefits is led by the following leadership team: