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Technology Services Escalation Requests

Technology Services is customer and client focused and strives to deliver the best possible technology services experience.
If you are a health authority employee and have an issue, concern or a request to escalate an existing service ticket, please contact the Technology Services Customer Relationship team.  An escalation request can be initiated by contacting the Service Desk and requesting a “Service Request Escalation”.

To ensure that your Escalation Request is correctly processed and responded to in a timely manner, please have the following information available when you call the Service Desk:

  • Name: Your name, or the name of person that you have been delegated to contact us on behalf of.
  • Phone Number: A phone number where we can reach you.
  • Health Authority and/or Agency: The Health Authority and/or agency you work for.
  • Existing Request/Incident Number: A service desk ticket is required so that the Customer Service team can follow up on your service request. This ticket (or reference number) would have been provided to you when you made your initial request for service (IN12345 for example).
  • Brief Description: Concern, questions and details of the escalation.
SOURCE: Technology Services Escalation Requests ( )
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