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Contact Support Services

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Accounts Payable

  • Payment for goods & services to suppliers
  • Payment to physicians & contractors
  • Reimbursement of expenses to employees

Employee Records & Benefits

  • Employee assistance with benefits, name changes, employment verification letters, LTD and leaves
  • Manager assistance with employee data inquiries, eForms and staff transfers


  • Pay advices, banking information changes, record of employment (ROE), tax slips (T4, T4A, T2200)

Revenue Services

  • Cash handling and payment processing
  • Home and community care (Assisted Living, Residential Care and Home Support)
  • Non-patient accounts (payment for billings not directly related to hospital patients)
  • Patient accounts (MSP, WorkSafe BC, OOP, Preferred Accommodation, other Third Party Agencies and Uninsured Services)

Supply Chain

  • Order management, vendor customer service, product selection & support, product replenishment to sites, product recalls, product concerns

Technology Services

  • Monitoring of backend technologies (data centres, core communications closets, servers and disk storage)
  • Provision of standard data network, voice, video and collaboration technologies
  • Service desk (password resets, PC & telephony support, mobile technology support)
SOURCE: Contact Support Services ( )
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